+ PRIVACY POLICY
Introduction
Netfluential limited is a UK based Consumer Insights consultancy; we work with international brands across all major sectors. These include – retail and FMCG, sport, financial services, media, technology and charity. We help these organisations make better decssions around brand strategy, innovation and communication.
Who are we and how to contact us
Registered office address
2 Riding House Street London W1W 7FA UK
Registered in England with company number:
06945347
Information Commissioners Office registration number:
ZA162070
When we refer to “we”, “us”, or “Netfluential” we are referring to this company.
You can get in touch with us in any of the following ways:
By email: datacontroller@netfluential.com or By phone: +44 (0)20 3770 7622
About this privacy policy
This policy sets out how we will use and share the information that you give us. This privacy policy relates to personal data collected by us via
– Our website(s) - Our research tools like mobile diaries, forums, communities and surveys (through proprietary technology platforms or any 3rd party platforms used by us) – Email correspondence – Telephone calls – Paper communications – Social media – Visiting our offices – Enquiring about or buying products or services from us – Providing buying products or services to us – Trade events such as conferences or exhibitions.
You should be aware that if you access third party websites , using links provided on our websites, these websites are outside our control and have their own privacy policies governing the use of personal data and we do not accept any responsibility or liability for these policies.
Cookies
We use site cookies to distinguish you from other users of our sites. This helps us to understand the profile of our visitors, estimate visits to our sites and click throughs for specific campaigns. Cookies also help us to provide you with a good experience when you browse our sites and they also help to improve our sites. These cookies expire when your browsing session ends.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
What data we process about you
Netfluential may collect and process the following categories of personal data about you
Contact Details:
– Name, contact details, organisation, employment details
Information generated by the work, service or relationship we may have with you:
– Business details, bank and financial details, communication and correspondence
Information generated by visiting our website or engaging with us on social media or via surveys:
– IP addresses, social handles or usernames
How we collect information about you and how we will use it
We may collect and information that you provide during your correspondence with us, this could be, but not limited to, one of the following ways:
– Giving information directly to us by methods including filling in forms either on our website(s) or via other media. – Subscribing to our newsletter – Requesting any of our goods, services, downloads or other information. – Communicating with us through methods including but not limited to e-mail, telephone and written correspondence.
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
– Where you have given your explicit consent for us to process your information and to share personal details with one of our clients. – Where we need to perform the contractual obligations we have entered into with you or the business you are working for or with. – Where we need to comply with a legal obligation – Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
The purpose(s) we will collect and process your data are shown below:
– To manage our relationship and administer our business either as a part of a contract or where we believe we have a legitimate interest to do so – To execute a contract or request – Where we have a legitimate interest to keep you informed of our products or services by appropriate communication methods, unless you’ve objected to us doing so. – Sending you marketing and information about our business via e-mail if you have consented to it – Adding it to information we already hold on you or your organisation
Data sharing
Your personal data may be shared with other companies within our Group. It may also be disclosed to a third party who acquires us, a member of our Group or substantially all of our assets.
We may also share some of your personal data with the following categories of third parties:
– Clients we work for, to improve their products and services for you or for them to communicate with you directly. We will only ever share your personal delails if you provide your explicit consent for us to share such personal data.
Marketing Agencies who help us promote ourselves or deliver our services – Printers, Email service providers or other suppliers who help us to send our newsletters and communications – Suppliers providing services to us to help us run our business
We require third parties to respect the security of your data and to treat it in accordance with the law. We will share your personal information with third parties where required by law.
International Transfer of Data
Netfluential may send your data outside the European Economic Area (the European Economic Area being the European Union and Iceland, Liechtenstein and Norway, also referred to as the “EEA”), Where your personal data are transferred or accessed outside of the EEA, we require that appropriate safeguards are in place.
Your choices in relation to personal information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. You also have the rights and choices which you can exercise on the data we hold on you.
You have the right to:
– Obtain access to your personal information – Withdraw consent – Object to direct marketing – Ask us to correct any errors or delete the information we hold, – Object or restrict our processing of your information – Request that we port your personal information
For more information or to action these rights, please contact using us on datacontroller@netfluential.com
Retention and destruction of personal information
We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
When the purposes we collected the data for have ended we will retain and securely destroy your personal information in accordance with applicable laws and regulations. For further details about data retention please contact the data protection officer whose details can be found in this policy.
Data Protection Officer
If you have concerns that you would like to raise with us, please contact our Data Protection Officer at datacontroller@netfluential.com
You also have the right to complain to the Information Commissioners Office if you believe we have not acted within the law or have infringed your rights.
https://ico.org.uk/for-the-public/
Security
Unfortunately, the transmission of data over the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security. Once we have received your data we will use strict security measures to try to protect it against loss, misuse, or unauthorised alterations.
Changes
We may change the terms of this privacy policy from time to time. Any changes will be posted on this page.
+ PARTICIPANT DATA PROTECTION & PRIVACY POLICY
Introduction
Netfluential limited is a UK based Consumer Insights consultancy; we work with international brands across all major sectors. These include – retail and FMCG, healthcare and pharma, financial services, media, technology and charity. We help these organisations make better decssions around brand strategy, innovation and communication.
If you are participating as a respondent or participant in one of our Research Projects the following data protection and privacy applies so we ensure we do what we can to keep your personal data safe.
Who are we and how to contact us
Registered office address
2 Riding House Street London W1W 7FA UK
Registered in England with company number:
06945347
Information Commissioners Office registration number:
ZA162070
When we refer to “we”, “us”, or “Netfluential” we are referring to this company.
You can get in touch with us in any of the following ways:
By email: datacontroler@netfluential.com By phone: +44 (0)20 3770 7622
About this privacy policy
The purpose of this policy is to give you more information about the detail and information that you give us during our interactions with you. This privacy policy relates to personal data collected by us directly or through our partners.
What data we process about you
Netfluential may collect and process the different categories of personal data according to the project you are a part of. Specific details about the personal data that you are giving incite will be available to you when you first agree to the project. Typical categories are outlined below
Contact Details:
– Name, contact details, address, employment details
Bank or financial details:
– For payment of incentive
Social media information:
– Social handles or usernames, comments or posts
Lifestyle Details:
– Financial information, household information, holiday destination, shopping habits
Device or technical information:
– IP addresses, details of your device
Sensitive personal data – What categories of this data do we process and why
“Special categories” of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We may process special categories of personal information only with your explicit written consent.
These categories are outlined below:
– Health details – Racial or ethnic origin – Political opinions – Sexual orientation – Criminal conviction – Trade union membership – Religious details
For a specific project we may approach you for your explicit consent to allow us to process certain particularly sensitive data. If we do, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that you do not have to agree to any request for consent from us but that it may result in you being unable to take part in a project.
How we collect information about you and how we will use it
We may collect information for Incite that you provide during your correspondence or interactions with us or our partners, The more common ways that this information could be collected is via:
– Surveys
Online communities or forums – Email correspondence – Telephone calls – Mobile app – Social media – Visiting our offices – Interviews, events or focus groups – Home or office visits – Information you share to us – Sound or video you share with us
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
– Where you have given consent for us to process your information. – Where we need to comply with a legal obligation – Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
The purpose(s) we will collect and process your data are shown below:
Netfluential are a market research agency and the information that is collected from you will be related to a project that we have been engaged to undertake by an end client. More details regarding your specific project will be available when you agree to be a part of this.
Data sharing
Your personal data may be shared with the following categories of third parties:
– Market Research Agencies who help us deliver our projects – Service providers who offers us tools or services that we require to undertake and deliver our projects to our clients – Suppliers providing services to us to help us run our business
Our clients, but only with your explicit prior consent
We require third parties to respect the security of your data and to treat it in accordance with the law. We will share your personal information with third parties where required by law.
International Transfer of Data
Incite may send your data outside the European Economic Area (the European Economic Area being the European Union and Iceland, Liechtenstein and Norway, also referred to as the “EEA”), Where your personal data are transferred or accessed outside of the EEA, we require that appropriate safeguards are in place.
Your choices in relation to personal information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. You also have the rights and choices which you can exercise on the data we hold on you.
You have the right to:
– Obtain access to your personal information – Withdraw consent – Ask us to correct any errors or delete the information we hold, – Object or restrict our processing of your information – Request that we port your personal information
For more information or to action these rights, please contact using us on datacontroller@netfluential.com
Retention and destruction of personal information
We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date. Each project will have a different retention period according to the requirements of that project and the client. Please contact using us on DPT@incite.ws with details of the project you were a part of and we’ll let you know the retention period for that project.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
When the purposes we collected the data for have ended we will retain and securely destroy your personal information in accordance with applicable laws and regulations.
Data Protection Officer
If you have concerns that you would like to raise with us, please contact our Data Protection Officer via datacontroller@netfluential.com
You also have the right to complain to the Information Commissioners Office if you believe we have not acted within the law or have infringed your rights.
https://ico.org.uk/for-the-public/
Security
Unfortunately, the transmission of data over the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security. Once we have received your data we will use strict security measures to try to protect it against loss, misuse, or unauthorised alterations.
Changes
We may change the terms of this privacy policy from time to time. Any changes will be posted on this page.
+ COOKIES POLICY
On netfluential.com and otherwebsites we own or control, like netfluentials.com, we use cookies to distinguish you from other users of our sites. This helps us to understand the profile of our visitors, estimate visits to our sites and click throughs for specific campaigns. Cookies also help us to provide you with a good experience when you browse our sites and they also help to improve our sites. These cookies expire when your browsing session ends.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
It is not our intention to stalk you or harrass you with promotions or other marketing. We respect your privacy so our cookie collection is limited to the following specific types of cookies.
Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
